Complaints Policy

Return and Refund Policy
At African Market Hub, we’re committed to creating a trustworthy space for both product and service transactions. If a customer is not satisfied with a product they received — whether it’s damaged, not as described, or not delivered at all — they may request a refund within 30 days of the delivery date. The product must be returned in its original condition. Refunds are processed once the return is confirmed.

For services, if the work delivered is incomplete, not as agreed, or never delivered, customers can request a refund or revision. Each case will be reviewed based on the original service agreement, communication records, and delivery status.

Sellers are encouraged to clearly outline their individual return or revision policies. Buyers should check these details before placing an order.

Customer Privacy Statement
We take your privacy seriously. Whether you’re buying a handmade product, digital item, consultation, or professional service, your personal information (like your name, address, email, or payment details) is collected only to process transactions, provide support, and improve your experience.

We do not sell or misuse your information. Access is restricted to trusted team members and service providers, and your data is protected through secure technologies and encryption. Your trust is valuable to us, and we’re dedicated to keeping your information safe and confidential.

Customer Service and Complaints Policy

We value every user — whether you’re a buyer, a product seller, or a service provider. If you ever facea challenge, our support team is ready to help.

How complaints are handled:

• First, try to resolve the issue directly with the other party.
• If there’s no resolution within 3 business days, contact our customer support.
• We’ll respond within 48 hours, investigate the matter, and aim to resolve it within 5–7 working days.
• If still unresolved, the issue may be escalated to a senior member of our support team.
• We believe every complaint is an opportunity to improve, and we’ll always treat your concerns with respect and urgency.